How do orders ship?
MARCH 2022 UPDATE: USPS has resumed International First Class mail service to Australia. Priority is still suspended, but we are now able to ship First Class to Australia again!
Due to the ongoing "impact of Covid" and staffing shortages, USPS service can be unreliable with delivery estimates. Some packages sometimes take much longer than expected to be delivered. International post delays vary even more widely. We recognize this can be frustrating, but ask for customer patience, as this is beyond our control.
What's your return policy?
Do you do exchanges?
Do you offer coupons?
From time to time we offer coupon codes in our emails/newsletters and for our Customer Project Feature Program (see below). Each code is for one time use, per customer, and cannot be combined with other discounts unless expressly stated.
Do you offer organizational discounts?
No, but customers can obtain a 10% off discount code by emailing us photos of projects they have made with our products through our Customer Project Feature Program! One discount, per month, per customer, for each unique handmade project that features a product purchased from our shop. Each project's photo can only be submitted once, by the maker, to firstname.lastname@example.org. The one-time-use code we then provide will be valid for 60 days after its issuing. Code cannot be applied to gift cards, previous orders or used in conjunction with any other discount. We reserve the right to end this offer at any time or refuse issuing a code if we deem that said project does not meet the above criteria.
Do you offer free shipping?
As a small family business, we are unable to absorb shipping costs. We made the decision to cover the product & freight cost increases that our manufacturers and supplies have made in the past year, and, God willing, any more for the rest of 2022, rather than pass them onto our customers in the form of higher prices. It means our costs are higher, and our profits smaller, but the record high prices currently seen everywhere pose challenges for many and we do not want our customers to feel that financial pinch from us as well.