FAQs

How do orders ship?

We strive to ship out orders within 48hrs of order receipt.  Orders ship USPS or UPS, as selected by customer at checkout.  Please keep in mind that shipping estimates at checkout reflect approximate transit times provided by the carriers themselves and do not include the time it takes for us to process orders once they are received.   We ship within the US and internationally to Canada, Australia & the UK only at this time.  USPS is the only option for International shipping.   Shipping rates & duration vary based on country. 

Also, please note that packages are insured up to a contents value of $100 only.  If your order is above this amount, you will need to indicate via email or note on order that you require additional insurance, at your cost, if you wish to insure your package for the full value.    

We highly recommend selecting UPS for domestic shipping if your order is time sensitive
and to order early during the holiday seasons. 

Due to the ongoing staffing shortages, USPS service can be unreliable with delivery estimates during peak season times.  Some packages sometimes take much longer than expected to be delivered.  International post delays vary even more widely.  We recognize this can be frustrating, but ask for customer patience, as this is beyond our control. 

International buyers are responsible for any customs, handling/brokerage fees or import taxes that may apply.  These can vary widely by country and value.  Please consult your country's national carrier to determine what they may charge when a package has been handed off to them at the border.

What's your return policy?

We do accept returns if initiated within 7 days of original order delivery date and the item is not designated as CLEARANCE/FINAL SALE merchandise.  Unfortunately we will not be able to replace, reship or refund if we’re not notified within those first 7 days.  Must be in original, unwashed condition if return is fabric or in original packaging and unused condition otherwise.  Buyer is responsible for return shipping costs.  Refunds are processed once return is received and are for purchase price only.

Do you do exchanges?

We do not offer exchanges or cancellations, but please contact us within 7 days of delivery date if you have any problems with your order.  Unfortunately we will not be able to replace, reship or refund if we’re not notified within those first 7 days.  If the issue involves damage or defect when received, we will require a photo within that time frame.
 

How do Pre-orders work?

Items available for pre-order are paid for at time of purchase and the estimated shipping timeframe is noted on the product page.  Occasionally these items may be sent in staggered deliveries or unexpectedly sold out by the manufacturer.  Please note this is out of our control and, in the case of delays, orders will be fulfilled as soon as the pre-order arrives.  Refunds will be given in instances where the product is unavailable.   Pre-orders cannot be combined with any discounts, codes or sale offers.

NOTE: If placing an order combining In-stock items with a Pre-order, the order WILL BE HELD until all items are available to ship together.  If you wish to have your In-stock items ship immediately, please leave a note on the order upon checkout.  Once the pre-order arrives an extra shipping invoice will be sent to cover the 2nd shipment.  Alternatively, you can place a separate order for each.

 

Do you offer coupons?

From time to time we offer coupon codes in our emails/newsletters and for our Customer Project Feature Program (see below).  Each code is for one time use, per customer, and cannot be combined with other discounts unless expressly stated. 

Do you offer organizational discounts?

No, but customers can obtain a 10% off discount code by emailing us photos of projects they have made with our products through our Customer Project Feature Program!  One discount, per month, per customer, for each unique handmade project that features a product purchased from our shop.  Each project's photo can only be submitted once, by the maker, to info@heavenlyfabricshop.com.  The one-time-use code we then provide will be valid for 60 days after its issuing.  Code cannot be applied to gift cards, previous orders or used in conjunction with any other discount.  We reserve the right to end this offer at any time or refuse issuing a code if we deem that said project does not meet the above criteria. 

Do you offer free shipping?

As a small family business, we are unable to absorb shipping costs.  We made the decision to cover the product & freight cost increases that our manufacturers and supplies made in 2022 and, God willing, any further increases in 2023, rather than pass them onto our customers in the form of higher prices.  It means our costs are higher, and our profits smaller, but the record high prices currently seen everywhere pose challenges for many and we do not want our customers to feel that financial pinch from us as well.