FAQs

How do orders ship?

We strive to ship out orders within 48hrs of order receipt.  Orders ship USPS or UPS, as selected by customer at checkout.  Please keep in mind that shipping estimates at checkout reflect approximate transit times provided by the carriers themselves and do not include the time it takes for us to process orders once they are received.   We ship within the US and internationally only to Canada, Australia & the UK at this time.  USPS is the only option for International shipping.   Shipping rates & duration vary based on country. 

October 2021 UPDATES: USPS has announced longer standard delivery times for First Class service, and price increases for Priority, in an effort to combat its ongoing cost issues.  Please note, we have no control over these nationwide service and price changes.  More than ever, 

We highly recommend selecting UPS for domestic shipping if your order is time sensitive
and to order early during the holiday season. 

USPS has also temporarily suspended all International mail service to Australia due to transport issues.  As soon as this is lifted we will be able to serve our customers in Australia again. 

Due to the ongoing impact of Covid and staffing shortages, USPS service has continued to be unreliable with delivery estimates, especially during the holiday shipping season.  Many packages arrive as expected, but Priority & First Class packages sometimes can still take much longer than normal to be delivered.  International post delays vary even more widely.  We recognize this can be frustrating, but ask for customer patience, as this is beyond our control. 

International buyers are responsible for any customs, handling/brokerage fees or import taxes that may apply.  These can vary widely by country and value.  Please consult your country's national carrier to determine what they may charge when a package has been handed off to them at the border.

What's your return policy?

We do accept returns within 7 days of original order delivery.  Must be in original, unwashed condition if return is fabric or in original packaging and unused condition otherwise.  Buyer is responsible for return shipping costs.  Refunds are processed once return is received and are for purchase price only.

Do you do exchanges?

We do not offer exchanges or cancellations, but please contact us if you have any problems with your order. 
 

Do you offer coupons?

From time to time we offer coupon codes in our emails/newsletters.  Each code is for one time use, per customer, and cannot be combined with other discounts unless expressly stated.